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Managed support services

Offering the extra set of eyes your data center requires. Whether facing staffing challenges or internal skill gaps, our support team provides swift assistance to minimize downtime, ensuring uninterrupted operations despite unforeseen issues

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SERVICES

What we offer

Experience 24/7 support with our responsive experts available at your fingertips when you need them. Our technical support team proactively identifies and swiftly resolves issues

Quarterly updates on performance and areas needing additional support for informed decisions

Quarterly health checks

Quarterly updates on performance and areas needing additional support for informed decisions
On-site consultants swiftly resolve critical hardware, software, or configuration issues as needed

Fly-to-site support

On-site consultants swiftly resolve critical hardware, software, or configuration issues as needed
Ensure flawless functionality with comprehensive test designs – deliver reliable and high quality solution

Budgeting

Ensure flawless functionality with comprehensive test designs – deliver reliable and high quality solution
Rest assured, a dedicated human—not a bot—is at your service, ensuring prompt resolution of your concerns

Dedicated technical account manager

Rest assured, a dedicated human—not a bot—is at your service, ensuring prompt resolution of your concerns
Daily tasks include fault logging, vendor SLA enforcement, and meticulous progress trackingservices

First and second line support

Daily tasks include fault logging, vendor SLA enforcement, and meticulous progress trackingservices
Streamline administrative tasks with centralized management of your hardware and software products

Multi-site coverage

Streamline administrative tasks with centralized management of your hardware and software products

Upgrade with Support Advantage

Exploring 24/7 support? Support Advantage provides premium care, granting access to our technical experts anytime. Avoid downtime, minimize risk, optimize investments, and ensure continuous data availability.

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Added extras, around the clock

Unlock all these added extras with Support Advantage:

  • 24×7 telephone support
  • One point of contact for all storage hardware and software product service and maintenance
  • Fault call management
  • Less than 1 hour telephone response time for fault calls
  • 4 hour target response time for on-site tickets
  • Priority booking service for consultancy days

Want to Talk with our Spokesperson?

Get connected with us and let us explain to you how our services can be your digital strengths

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We are a leading 360 Degree IT Support & Digital Marketing agency, always providing effective, result-oriented, and on-time solutions.

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Our Office

NetOps Ninjas, Middlesbrough, United Kingdom

Contact Us

Info@netopsninjas.com
07427259087

© 2024 Netops Ninjas All rights reserved.

Netops Ninjas Limited. Netops Ninjas is a company registered in England and Wales. Company Number: 14280399. Registered Office: Middlesbrough, United Kingdom. VAT Number:GB433852981