Managed support services
Offering the extra set of eyes your data center requires. Whether facing staffing challenges or internal skill gaps, our support team provides swift assistance to minimize downtime, ensuring uninterrupted operations despite unforeseen issues
SERVICES
What we offer
Experience 24/7 support with our responsive experts available at your fingertips when you need them. Our technical support team proactively identifies and swiftly resolves issues
Quarterly health checks
Quarterly updates on performance and areas needing additional support for informed decisions
Fly-to-site support
On-site consultants swiftly resolve critical hardware, software, or configuration issues as needed
Budgeting
Ensure flawless functionality with comprehensive test designs – deliver reliable and high quality solution
Dedicated technical account manager
Rest assured, a dedicated human—not a bot—is at your service, ensuring prompt resolution of your concerns
First and second line support
Daily tasks include fault logging, vendor SLA enforcement, and meticulous progress trackingservices
Multi-site coverage
Streamline administrative tasks with centralized management of your hardware and software products
Upgrade with Support Advantage
Added extras, around the clock
Unlock all these added extras with Support Advantage:
- 24×7 telephone support
- One point of contact for all storage hardware and software product service and maintenance
- Fault call management
- Less than 1 hour telephone response time for fault calls
- 4 hour target response time for on-site tickets
- Priority booking service for consultancy days
